Fixed by Bob

After much anticipation, the maintenance man finally showed up. Bob came to our house really late (7:30 p.m. or so) because his coworker called in sick, and he had to pull his coworker's load today. At that point, we were just happy to have Bob at our house to fix the water heater. He immediately went to work, and thanks to him, we now have HOT WATER again! Thank you, Bob.

By the way, I don't know if "Bob" was this man's actual name, but doesn't he look like he should be a Bob?... He seemed very nice, AND he even let me take his picture. :)